When traveling or doing business in China, staying at a hotel is almost inevitable. Knowing some Chinese hotel vocabulary can make your experience much smoother — from checking in and talking with the receptionist to booking a room or requesting services. In this guide, we’ll explore the most common Chinese hotel words and phrases, along with real-life examples to help you remember and use them effectively.
Common Chinese hotel vocabulary
China is one of Asia’s top travel destinations, famous for its breathtaking architecture, rich culture, and diverse landscapes. Whether you’re visiting for leisure, work, or simply learning Chinese, knowing basic hotel-related Chinese vocabulary will make your stay more comfortable and your communication easier.
Mastering this topic will be especially useful when you need to book a hotel room, check in or out, or ask for hotel services in Chinese. To help you learn more efficiently, the vocabulary is divided into smaller, easy-to-remember groups.
Chinese Hotel Vocabulary: Types of Hotels and Rooms
| Chinese | Pinyin | Meaning |
|---|---|---|
| 酒店 | jiǔdiàn | Hotel |
| 宾馆 | bīnguǎn | Guesthouse / Small hotel |
| 旅馆 | lǚguǎn | Inn / Motel |
| 青年旅社 | qīngnián lǚshè | Hostel |
| 五星级酒店 | wǔ xīng jí jiǔdiàn | 5-star hotel |
| 四星级酒店 | sì xīng jí jiǔdiàn | 4-star hotel |
| 三星级酒店 | sān xīng jí jiǔdiàn | 3-star hotel |
| 度假村 | dùjiàcūn | Resort |
| 民宿 | mínsù | Homestay |
| 酒店式公寓 | jiǔdiàn shì gōngyù | Serviced apartment |
| 山庄 | shānzhuāng | Villa / Mountain lodge |
| 精品酒店 | jīngpǐn jiǔdiàn | Boutique hotel |
| 别墅 | biéshù | Villa |
| 房间 | fángjiān | Room (general) |
| 客房 | kèfáng | Hotel room |
| 单人间 | dānrén jiān | Single room |
| 双人间 | shuāngrén jiān | Double room |
| 双床房 | shuāng chuáng fáng | Twin room |
| 大床房 | dà chuáng fáng | King room |
| 标准间 | biāozhǔn jiān | Standard room |
| 高级客房 | gāojí kèfáng | Deluxe room |
| 套房 | tàofáng | Suite |
| 行政套房 | xíngzhèng tàofáng | Executive suite |
| 总统套房 | zǒngtǒng tàofáng | Presidential suite |
| 家庭房 | jiātíng fáng | Family room |
| 海景房 | hǎijǐng fáng | Sea-view room |
| 池景房 | chí jǐng fáng | Pool-view room |
| 山景房 | shānjǐng fáng | Mountain-view room |
| 阳台房 | yángtái fáng | Balcony room |
| 阁楼房 | gélóu fáng | Loft room |
| 连通房 | liántōng fáng | Connecting room |
Chinese Hotel Vocabulary for Procedures and Services
| Chinese | Pinyin | Meaning |
|---|---|---|
| 前台 | qiántái | Front desk / Lobby |
| 服务台 | fúwùtái | Service counter / Information desk |
| 前台服务员 | qiántái fúwùyuán | Receptionist |
| 预订 | yùdìng | Reservation / Booking |
| 确认预订 | quèrèn yùdìng | Confirm reservation |
| 入住 | rùzhù | Check in |
| 退房 | tuìfáng | Check out |
| 填写 | tiánxiě | To fill out (a form) |
| 办理预订 | bànlǐ yùdìng | Handle booking procedures |
| 办理退房 | bànlǐ tuìfáng | Handle check-out procedures |
| 押金 | yājīn | Deposit |
| 发票 | fāpiào | Invoice / Receipt |
| 房卡 | fángkǎ | Room card |
| 房号 | fánghào | Room number |
| 钥匙 | yàoshi | Key |
| 叫醒服务 | jiàoxǐng fúwù | Wake-up service |
| 客房服务 | kèfáng fúwù | Room service |
| 洗衣服务 | xǐyī fúwù | Laundry service |
| 早餐服务 | zǎocān fúwù | Breakfast service |
| 送餐服务 | sòngcān fúwù | In-room dining / Food delivery service |
| 清洁服务 | qīngjié fúwù | Housekeeping service |
| 接送服务 | jiēsòng fúwù | Pick-up and drop-off service (airport, train station, etc.) |
| 无线网络 | wúxiàn wǎngluò | Wireless network (Wi-Fi) |
| 密码 | mìmǎ | Password (for Wi-Fi, room, etc.) |
| 叫外卖 | jiào wàimài | Order food delivery |
| 行李寄存 | xínglǐ jìcún | Luggage storage |
| 行李搬运 | xínglǐ bānyùn | Luggage handling / Porter service |
| 结账 | jiézhàng | Check out / Settle the bill |
| Chinese | Pinyin | Meaning |
|---|---|---|
| 取消 | qǔxiāo | Cancel |
| 登记 | dēngjì | Register / Check-in record |
| 客人 | kèrén | Guest |
| 租车 | zūchē | Rent a car |
| 登记表 | dēngjì biǎo | Registration form |
| 护照 | hùzhào | Passport |
| 证件 | zhèngjiàn | Identification document |
| 预付款 | yùfù kuǎn | Prepayment / Deposit |
| 房费 | fángfèi | Room fee |
| 服务费 | fúwù fèi | Service charge |
| 退还 | tuìhuán | Refund / Return (money or items) |
| 小费 | xiǎofèi | Tip |
| 延迟退房 | yánchí tuìfáng | Late check-out |
| 提前入住 | tíqián rùzhù | Early check-in |
| 延住 | yánzhù | Extend your stay |
| 投诉 | tóusù | Complaint |
| 退款 | tuìkuǎn | Refund money |
| 折扣 | zhékòu | Discount |
| 现金 | xiànjīn | Cash |
| 信用卡 | xìnyòngkǎ | Credit card |
| 失物招领 | shīwù zhāolǐng | Lost and found counter |
| 免费 | miǎnfèi | Free of charge |
| 旅游咨询 | lǚyóu zīxún | Travel information / Tour desk |
| 行李车 | xínglǐ chē | Luggage cart |
| 遗失物品 | yíshī wùpǐn | Lost items |
| 问路 | wènlù | Ask for directions |
Chinese Hotel Vocabulary for Facilities and Amenities
| Chinese | Pinyin | Meaning |
|---|---|---|
| 设施 | shèshī | Facilities / Amenities |
| 设备 | shèbèi | Equipment |
| 电梯 | diàntī | Elevator |
| 楼梯 | lóutī | Staircase |
| 大堂 | dàtáng | Lobby / Main hall |
| 前台 | qiántái | Reception area |
| 餐厅 | cāntīng | Restaurant |
| 自助餐厅 | zìzhù cāntīng | Buffet restaurant |
| 咖啡厅 | kāfēi tīng | Café |
| 停车场 | tíngchēchǎng | Parking lot |
| 健身房 | jiànshēn fáng | Gym |
| 游泳池 | yóuyǒng chí | Swimming pool |
| 桑拿房 | sāngná fáng | Sauna room |
| 水疗中心 | shuǐliáo zhōngxīn | Spa center |
| 美容院 | měiróng yuàn | Beauty salon |
| 会议室 | huìyì shì | Meeting room |
| 宴会厅 | yànhuì tīng | Banquet hall |
| 娱乐室 | yúlè shì | Entertainment room |
| 儿童游乐区 | értóng yóulè qū | Kids’ play area |
| 吸烟区 | xīyān qū | Smoking area |
| 无烟区 | wúyān qū | Non-smoking area |
| 洗衣房 | xǐyī fáng | Laundry room |
| 自动售货机 | zìdòng shòuhuò jī | Vending machine |
| 饮水机 | yǐnshuǐ jī | Water dispenser |
| 微波炉 | wēibō lú | Microwave oven |
| 冰箱 | bīngxiāng | Refrigerator |
| 空调 | kōngtiáo | Air conditioner |
| 电风扇 | diàn fēngshàn | Electric fan |
| 热水器 | rèshuǐ qì | Water heater |
| 电视机 | diànshì jī | Television |
| 电话 | diànhuà | Telephone |
| 无线网络 | wúxiàn wǎngluò | Wireless Internet (Wi-Fi) |
| 吹风机 | chuīfēng jī | Hair dryer |
| 电水壶 | diànshuǐ hú | Electric kettle |
| 茶具 | chájù | Tea set |
| 衣柜 | yīguì | Wardrobe |
| 保险箱 | bǎoxiǎn xiāng | Safe deposit box |
| 浴缸 | yùgāng | Bathtub |
| 淋浴 | línyù | Shower |
| 卫生间 | wèishēng jiān | Bathroom / Toilet |
| 阳台 | yángtái | Balcony |
| 窗帘 | chuānglián | Curtain |
| 地毯 | dìtǎn | Carpet |
| 床头灯 | chuángtóu dēng | Bedside lamp |
| 插座 | chāzuò | Power socket |
| 拖鞋 | tuōxié | Slippers |
| 毛巾 | máojīn | Towel |
| 洗发水 | xǐfàshuǐ | Shampoo |
| 肥皂 | féizào | Soap |
| 牙刷 | yáshuā | Toothbrush |
Essential Chinese Hotel Conversation Sentences
When traveling, working, or staying in China, knowing a few basic Chinese hotel conversation sentences can make your trip much easier. Whether you’re booking a room, asking for services, or making a complaint, these useful Chinese hotel phrases will help you communicate naturally, clearly, and politely.
1. When Booking or Arriving at the Hotel
| Chinese | Pinyin | Meaning |
|---|---|---|
| 我想预订一个房间。 | Wǒ xiǎng yùdìng yí gè fángjiān. | I’d like to book a room. |
| 请问有空房吗？ | Qǐngwèn yǒu kòng fáng ma? | Do you have any available rooms? |
| 我想订两晚。 | Wǒ xiǎng dìng liǎng wǎn. | I’d like to book for two nights. |
| 房价包含早餐吗？ | Fángjià bāohán zǎocān ma? | Does the room rate include breakfast? |
| 请帮我登记入住。 | Qǐng bāng wǒ dēngjì rùzhù. | Please help me check in. |
| 这是我的护照。 | Zhè shì wǒ de hùzhào. | This is my passport. |
2. While Staying at the Hotel
| Chinese | Pinyin | Meaning |
|---|---|---|
| 请问早餐几点开始？ | Qǐngwèn zǎocān jǐ diǎn kāishǐ? | What time does breakfast start? |
| 请打扫一下房间。 | Qǐng dǎsǎo yīxià fángjiān. | Please clean my room. |
| 可以帮我换毛巾吗？ | Kěyǐ bāng wǒ huàn máojīn ma? | Could you please change the towels? |
| 空调坏了，请帮我修一下。 | Kōngtiáo huài le, qǐng bāng wǒ xiū yīxià. | The air conditioner is broken. Please fix it. |
| 请再送一瓶水。 | Qǐng zài sòng yì píng shuǐ. | Please bring me another bottle of water. |
| 房间里没有热水。 | Fángjiān lǐ méiyǒu rèshuǐ. | There’s no hot water in the room. |
3. Requesting Services or Information
| Chinese | Pinyin | Meaning |
|---|---|---|
| 请问 Wi-Fi 密码是多少？ | Qǐngwèn Wi-Fi mìmǎ shì duōshǎo? | What’s the Wi-Fi password? |
| 我想叫醒服务。 | Wǒ xiǎng jiàoxǐng fúwù. | I’d like to request a wake-up call. |
| 可以帮我叫出租车吗？ | Kěyǐ bāng wǒ jiào chūzūchē ma? | Can you call a taxi for me? |
| 有行李寄存服务吗？ | Yǒu xínglǐ jìcún fúwù ma? | Is there a luggage storage service? |
| 我想要一间无烟房。 | Wǒ xiǎng yào yì jiān wúyān fáng. | I’d like a non-smoking room. |
| 可以借吹风机吗？ | Kěyǐ jiè chuīfēng jī ma? | Can I borrow a hair dryer? |
4. When Checking Out or Making Payment
| Chinese | Pinyin | Meaning |
|---|---|---|
| 我要退房。 | Wǒ yào tuìfáng. | I’d like to check out. |
| 我想延迟退房。 | Wǒ xiǎng yánchí tuìfáng. | I’d like a late check-out. |
| 请结账。 | Qǐng jiézhàng. | Please settle my bill. |
| 请给我发票。 | Qǐng gěi wǒ fāpiào. | Please give me a receipt. |
| 押金可以退吗？ | Yājīn kěyǐ tuì ma? | Can I get my deposit back? |
| 谢谢，我住得很舒服。 | Xièxiè, wǒ zhù de hěn shūfú. | Thank you, I had a comfortable stay. |
5. When Making a Complaint or Reporting a Problem
| Chinese | Pinyin | Meaning |
|---|---|---|
| 我的房间太吵了。 | Wǒ de fángjiān tài chǎo le. | My room is too noisy. |
| 房间不干净。 | Fángjiān bù gānjìng. | The room isn’t clean. |
| 热水不够热。 | Rèshuǐ bú gòu rè. | The hot water isn’t warm enough. |
| 电视打不开。 | Diànshì dǎ bù kāi. | The TV won’t turn on. |
| 请帮我换一间房。 | Qǐng bāng wǒ huàn yì jiān fáng. | Please help me change rooms. |
| 我要投诉。 | Wǒ yào tóusù. | I want to make a complaint. |
Sample dialogues with Chinese hotel vocabulary
When you stay in China for travel, work, or study, being able to hold a basic hotel conversation in Chinese will make your stay much smoother.
Practicing sample dialogues is one of the best ways to memorize vocabulary, sentence patterns, and polite expressions used in real situations. Below are some useful dialogues with Chinese hotel vocabulary you can use to practice and improve your speaking skills.
Dialogue 1: Booking a Room
A: 你好，我在网上看到你们酒店的房间信息。
Nǐ hǎo, wǒ zài wǎngshàng kàn dào nǐmen jiǔdiàn de fángjiān xìnxī.
Hello, I saw your hotel’s room information online.
B: 您好，请问想预订哪种房型？
Nín hǎo, qǐngwèn xiǎng yùdìng nǎ zhǒng fángxíng?
Hello, which type of room would you like to book?
A: 豪华大床房，请问有空房吗？
Háohuá dàchuáng fáng, qǐngwèn yǒu kòng fáng ma?
A deluxe king room — do you have any available?
B: 有的，请问您打算住几晚？
Yǒu de, qǐngwèn nín dǎsuàn zhù jǐ wǎn?
Yes, how many nights would you like to stay?
A: 三晚，从十月十号到十月十三号。
Sān wǎn, cóng shí yuè shí hào dào shí yuè shísān hào.
Three nights — from October 10th to October 13th.
B: 好的，我们会给您发确认邮件。
Hǎo de, wǒmen huì gěi nín fā quèrèn yóujiàn.
Okay, we’ll send you a confirmation email.
A: 谢谢，请确认含早餐。
Xièxiè, qǐng quèrèn hán zǎocān.
Thank you, please confirm that breakfast is included.
B: 没问题。祝您旅途愉快！
Méi wèntí. Zhù nín lǚtú yúkuài!
No problem. Have a pleasant trip!
Dialogue 2: Checking in at the Hotel
A: 你好，我预订了一个房间，姓陈。
Nǐ hǎo, wǒ yùdìng le yí gè fángjiān, xìng Chén.
Hello, I booked a room — my last name is Chen.
B: 请出示一下护照。
Qǐng chūshì yīxià hùzhào.
Please show your passport.
A: 给你。
Gěi nǐ.
Here you go.
B: 您订的是双人房，两晚，对吗？
Nín dìng de shì shuāngrén fáng, liǎng wǎn, duì ma?
You booked a double room for two nights, right?
A: 对的。
Duì de.
That’s correct.
B: 好的，这是您的房卡，房间在八楼。电梯在左边。
Hǎo de, zhè shì nín de fángkǎ, fángjiān zài bā lóu. Diàntī zài zuǒbiān.
Here’s your room key. Your room is on the 8th floor. The elevator is on the left.
Dialogue 3: Complaining About a Billing Error
A: 你好，我发现账单好像有问题。
Nǐ hǎo, wǒ fāxiàn zhàngdān hǎoxiàng yǒu wèntí.
Hello, I think there’s a problem with my bill.
B: 请问是哪儿不对？
Qǐngwèn shì nǎr bú duì?
What seems to be wrong?
A: 我没有喝迷你吧里的饮料，但账单上有。
Wǒ méiyǒu hē mínǐ bā lǐ de yǐnliào, dàn zhàngdān shàng yǒu.
I didn’t drink anything from the minibar, but it’s on my bill.
B: 非常抱歉，我帮您核对一下。
Fēicháng bàoqiàn, wǒ bāng nín héduì yīxià.
I’m very sorry. Let me check that for you.
B: 已经确认，是我们工作人员的失误，给您取消这笔费用。
Yǐjīng quèrèn, shì wǒmen gōngzuò rényuán de shīwù, gěi nín qǔxiāo zhè bǐ fèiyòng.
It’s confirmed — our staff made a mistake. The charge has been removed.
A: 好的，谢谢你的帮助。
Hǎo de, xièxiè nǐ de bāngzhù.
Okay, thank you for your help.
B: 非常抱歉给您带来不便，欢迎下次再来。
Fēicháng bàoqiàn gěi nín dàilái bùbiàn, huānyíng xiàcì zài lái.
We’re very sorry for the inconvenience. We hope to see you again next time.
Final Thoughts
We hope these sample Chinese hotel vocabulary from Ni Hao Ma help you build confidence in speaking Mandarin when staying in China. Whether you’re preparing for a trip, an internship, or a hotel job, mastering these dialogues will make your experience smoother and more enjoyable. Don’t forget to review regularly and apply what you’ve learned in real-life conversations for long-term retention!
